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AirAsia X departs Abu Dhabi
AirAsia X departs Abu Dhabi
AirAsia X will pull out of Abu Dhabi after just three months in operation, a setback for the fledgling carrier’s long-haul, low-cost business plan in the region.
The surprise withdrawal, which is effective on February 21, came just hours before the capital’s airport operator revealed record traffic figures for last year.
The Malaysia-based carrier, which launched its Kuala Lumpur to Abu Dhabi service with great fanfare on November 23, said it hoped to resume services as quickly as possible once it employed a more economical aircraft for the route. It flies a four-engine Airbus A340, but hopes to restart the route using an Airbus A330, which has fewer seats and is more fuel-efficient, with just two engines.
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Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.
They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!
Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B... just in case.
Also... Our KL/Abu Dhabi trip departed KL on Jan 25. The return from Abu Dhabi was to be on March 1. I strongly suspect AirAsiaX had decided to vacate the market prior to our departure. If they knew the return portion of our tickets could never be used, why didn't the check-in agent in KL tell us?